DVD/CD drive does not recognize DVD"s only Cd's. I have a HP touchsmart 300 w/windows 7

My dvd/cd drive does not recognize dvd's. It does reccognize cd's though. I have tried updating the drivers but "the best drivers are already installed" always comes up. I have uninstalled the drive and reinstalled through the device mngr. to no avail. in the device mngr under DVD/CD drive it shows the drive as CD-ROM drive only. Any help would be apreciated.
asked Jun 16, 2013 in Hardware by anonymous

1 Answer


Perform step 3 from this link:


Basically you need to uninstall the drive and see if that fixes it

Has it worked previously? Did it EVER play DVD's and only suddently stopped working?

Also download the latest drivers from HP 


Aside from that try creating a new Windows user account and see if it fixes that .. sometimes you can get registry problems with upper and lowerfilters and it wont play DVDs

answered Jun 16, 2013 by oliversk (14,600 points)